段取り — Plan · Prep · Execute

Run the job.
Guard the site.
One platform.

段取り — get everything in order.

Dandori unifies service operations and security operations into a single, multi-tenant, offline-first platform — your branding on every screen, report and email. No more a dozen disconnected tools.

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What Dandori is

Field service management and security operations software — built for South Africa.

Dandori is a multi-tenant, white-label platform for service trades (electricians, plumbers, HVAC, handymen and maintenance teams) and security companies (guarding, patrols and control rooms). Job cards, scheduling, live-ETA dispatch and invoicing on the service side; patrols, guard welfare, a digital incident register and SLA compliance reporting on the security side — one app, one login, your branding on every screen.

One platform, two worlds

From a dozen tools to a single source of truth.

Patrols, rosters and welfare in one app. Job cards on paper. Incidents logged by hand. Quotes, timesheets and invoicing scattered across spreadsheets. Nothing talks to anything — until now.

Service side

Run the job

CRM, scheduling, job cards, dispatch, live tracking & invoicing for service trades.

Security side

Guard the site

Control room, patrols, guard welfare, incidents & SLA compliance.

Same login. Same data. One operation.

Service side · run the job

From enquiry to paid.

Every step of a service job in one flow — no re-keying, no lost paperwork, no chasing.

CRM & clients

Customers, sites and contacts in one place — every job, signature and invoice on the record.

Smart scheduling

Week, fortnight and month calendars with cascading pickers and self-book links for clients.

Job cards + signatures

Custom fields, photo capture and on-site client signatures — captured offline, synced when back online.

Dispatch + ETA

Rank on-shift techs by live ETA-to-site, push an offer, auto-promote on accept. The keystone.

Live tracking

Real-time technician map and a public, no-login tracker page so clients watch the ETA tick down.

Invoicing & payments

Branded PDF invoices, emailed automatically, paid online via Stripe Checkout — or marked off manually.

Security side · guard the site

Control, proven.

Patrols, people and incidents — monitored live, evidenced by GPS, reported against SLA.

Control room

A materialised event store with a two-tier SLA lifecycle and SOP-gated resolution — operators work the steps, breaches escalate.

Scheduled patrols

SLA-driven recurring patrols, fixed-time or interval, auto-graded Completed / Partial / Missed with GPS checkpoints.

Guard welfare

Unpredictable, GPS-proofed check-ins. No countdown to game — miss one and a manager is alerted instantly.

Digital incident register

Every incident logged digitally — category, severity, timestamp and who logged it, all audit-ready. No paper, nothing lost.

SLA & compliance reporting

White-label PDFs to the client's own inbox, branded to them, proving patrol and incident SLA — on schedule or on demand.

Panic, duress & geofence

No-go zones, urgent DND-bypass alerts and live officer positions — the breaching guard and the control room both notified.

Built as one product, not bolted together

One login. Everything.

1platform & login
2sides · service + security
100%white-label per client
0double data entry
Why teams switch

The details that close the loop.

Live ETA dispatch

The Mapbox-matrix dispatch engine ranks technicians by real travel time, offers the job, and auto-promotes on accept — the fastest responder, every time.

Offline-first field app

Job cards, signatures and photos are captured on-device and queued — they sync the moment a signal returns. The site never blocks the work.

100% white-label

Every screen, report, invoice and email is branded to your client — their colours, their logo, their domain. They never see "Dandori".

Stripe billing built in

SaaS subscriptions and one-tap invoice payment via Stripe Checkout — reconciled automatically, no separate payments stack.

Everything in the box

One platform, the whole operation.

Every capability below is live in Dandori today — across both sides of the business.

Service side

  • Customer & site CRM (many service addresses)
  • Smart scheduling — week/day calendar, drag-to-reschedule
  • Live-ETA dispatch — rank, offer, auto-promote
  • Job cards — line items, photos, custom fields, signature
  • Auto-tracked hours & expenses (receipt photos)
  • Offline-first field app with background sync
  • Branded invoices (PDF) + Stripe Checkout payment
  • Live technician map + public client tracker link
  • In-app turn-by-turn navigation

Security side

  • Control room — SOP engine, map dispatch, SBAR handover
  • Scheduled patrols — recurring, roster-driven, auto-graded
  • Checkpoint proof-of-presence (GPS, in-order)
  • Guard welfare — randomised check-ins, missed → alert
  • Digital incident register — category, severity, timestamp
  • No-go zones — geofence entry/exit & breach alerts
  • Panic, duress & SOS
  • Rosters & shift clock-in / clock-out
  • SLA & compliance reporting (white-label PDFs)

Platform & shared

  • One login, two sides — service + security
  • 100% white-label — palette, logo, per-client branding
  • In-app messaging — DMs + job threads, attachments, search
  • Custom roles & capability scoping (RBAC)
  • Team management — add, deactivate, first-login reset
  • Stripe SaaS billing — plans, seat caps, entitlements
  • Composable white-label reports + CSV/XLSX export
  • Push notifications with Do-Not-Disturb + SMS fallback
  • Audit log + GDPR message export
  • Light & dark themes

On the roadmap: AI assist, accounting integrations (Xero · QuickBooks · Sage) and online quoting.

Pricing

Priced to the size of your operation.

Every deployment is white-label and sized to you — service, security, or both. Tell us what you run and we'll put a straight quote together.

Get a quote →
Common questions

Frequently asked questions.

Who is Dandori for?

Service trades — electricians, plumbers, HVAC, handymen and maintenance teams — and security companies running guarding, patrols and control rooms. Businesses that do both run them on one platform with one login.

Does Dandori work offline in the field?

Yes. Job cards, photos and client signatures are captured on the technician's device and queued, then sync automatically the moment a signal returns — the site never blocks the work.

Is Dandori white-label?

Yes. Your logo and colours appear across the app, and client-facing invoices, reports, emails and the public job-tracker page carry your brand, not ours.

How is Dandori priced?

As a monthly subscription per business, sized to your team and the modules you use — service, security, or both. Tell us what you run and we'll put a straight quote together.

Can my customers pay invoices online?

Yes. Branded PDF invoices are emailed automatically and can be paid online by card through secure checkout, or marked as paid manually when you're paid another way.

How is our data protected?

Each business is an isolated tenant with role-based access and an audit trail, hosted on Google Cloud infrastructure. Data stays yours — messages and records can be exported on request, in line with POPIA.

Talk to us

Let us show you it live.

Tell us a little about your operation and we'll set up a walkthrough tailored to your trade.

or reach us directly